Rules & FAQ

This document is reserved for guidance that should not be fully auto-generated. The sections below are intended for long-term manual maintenance.

1. Roles and Access

• Which pages are visible to staff
• Which pages are visible to admins only
• Which actions require a second review

2. Booking Rules

• Rules for creating bookings
• Reschedule and cancellation policies
• Follow-up actions after a service is completed

3. Billing and Amount Rules

• Key precautions when creating a new purchase
• How payment history should be reviewed
• Rules for balance adjustments
• Rules for loyalty point adjustments

4. Packages, Memberships, and Redemption

• When packages should be used
• How redemption history should be interpreted
• How membership benefits should be explained

5. Refunds, Reversals, and Exceptions

• Which cases allow refunds
• Which cases require manual handling
• How to investigate and recover from errors

6. Audit Logs and Reports

• How to read the audit log
• How to investigate differences between reports and operational pages

7. Frequently Asked Questions

• What to do when sign-in fails
• What to do when a page is not accessible
• What to do when a page shows no data
• What to do when a customer or booking cannot be found